Privacy Policy
At Zen Haven, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website https://showzenhaven.com or interact with our services. By using our website, you agree to the practices described in this policy.
Who we are
Zen Haven is an online store offering wellness products, home decor, and meditation tools to promote a balanced and peaceful lifestyle. Our website is operated by Cognizant LLC dba Zen Haven. For questions about this policy, contact us at privacy@shopzenhaven.com.
Comments & Reviews
When you leave comments or reviews on our website, we collect the data entered in the comment/review form, your IP address, and browser user agent to help detect spam and ensure the integrity of our platform. If you provide your name or other identifying information in a review, it may be displayed publicly alongside your comment. We moderate comments and reviews to ensure they align with our community guidelines.
Cookies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small text files stored on your device. You can manage cookie preferences through your browser settings, but disabling cookies may affect website functionality. We use:
- Essential Cookies: Necessary for the website to function properly.
- Analytics Cookies: Help us understand how visitors interact with our site.
- Marketing Cookies: Used to deliver personalized advertisements.
You can opt out of non-essential cookies via our cookie consent popup.
Embedded content from other websites
Our website may include embedded content (e.g., videos, images, or social media widgets) from third-party websites. These sites may collect data about you, use cookies, or track your interaction with the embedded content, especially if you are logged into their services (e.g., YouTube, Instagram). We are not responsible for the privacy practices of these third-party sites. Please review their privacy policies for details.
Who we share your data with
We may share your data with:
- Service Providers: Third-party vendors who assist with website operations, payment processing, shipping, or analytics (e.g., Square, Spocket, Matomo).
- Legal Authorities: If required by law or to protect our rights, safety, or property.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.
We do not sell your personal information to third parties for marketing purposes.
How long we retain your data
- Comments/Reviews: Retained indefinitely unless you request deletion, as they contribute to the community experience.
- Account Data: If you create an account, we retain your personal information (e.g., name, email, order history) for as long as your account is active or as needed to provide services.
- Cookies/Analytics: Data from cookies or analytics tools is retained for [specify period, e.g., 12 months] or as required by our service providers’ policies.
- Other Data: We retain transactional data (e.g., purchase history) for [specify period, e.g., 7 years] to comply with tax and legal obligations.
Data no longer needed is securely deleted or anonymized.
What rights you have over your data
You have the following rights regarding your personal data:
- Access: Request a copy of the data we hold about you.
- Correction: Request updates to inaccurate or incomplete data.
- Deletion: Request deletion of your data, subject to legal obligations.
- Restriction: Request we limit how your data is used.
- Data Portability: Request your data in a structured, machine-readable format.
- Opt-Out: Unsubscribe from marketing emails or opt out of non-essential cookies.
To exercise these rights, contact us at privacy@shopzenhaven.com. We will respond within 30 days as required by applicable laws.
Where your data is sent
Your data may be transferred to and stored in locations outside your country, including United States, where our service providers operate. We ensure these transfers comply with data protection laws, using safeguards like standard contractual clauses or agreements with trusted partners.